Day Two Management using Service Portal (Channel Mode)
The Service portal lets you managing multiple tenants in the Channel mode
See also:
| ■ | Voca Dashboard |
| ■ | Tenants List |
| ■ | Users List |
| ■ | Floating Groups |
| ■ | License Management |
For detailed information, see the Voca Conversational Interaction Center - Service Provider's Guide.
| ➢ | To configure the Voca service: |
| 1. | In the Services page, select the check box adjacent to the service that you wish to edit and then from the Voca CIC drop-down, choose Voca CIC > Edit Service. |
The Service portal dashboard is displayed.
| 2. | Configure parameters according to the table below and then click Save Changes. |
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Parameter |
Description |
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Tenant Name |
The name of the tenant service. |
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Settings |
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| Tenant Domain Name |
The name of the Microsoft domain of the customer tenant. |
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Tenant Administrator Email |
The Email of the domain administrator of the customer tenant. |
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Country |
Country area dialing code |
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Time Zone |
Country time zone |
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Country |
The name of the country location of the customer tenant. |
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Time Zone |
The Time Zone of the customer tenant. |
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Data Retention Duration |
The time in days to store data in the database before its purged. |
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Add User |
The user of the M365 tenant. Configure the following parameters:
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| Languages for Conversational AI | |||||||||||||||||||
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Primary Auto Attendant Language |
The Primary language of the Auto Attendant language. |
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Secondary Auto Attendant Language |
The Secondary language of the Auto Attendant. |
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Flow Designer Supported Languages |
Languages supported by the Flow Designer module. |
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Conversational Auto Attendant Settings |
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Max Auto Attendant Entities |
The maximum number of Auto Attendant entities that are supported. |
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Auto Attendant Contact Name Recognition Format |
Format of the Contact Name of the Auto-attendant. |
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SMS Configuration |
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SMS Messages |
Lets you enable or disable support for SMS text messages. |
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Tenant Details |
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Tenant Details |
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Tiers |
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Tiers |
Displays the number of defined tiers and lets you configure Floating Groups. For example, Virtual Agent, CIC1 and CIC2. |
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Add-ons |
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Add-on modules |
Add-on modules, for example, CIC Sessions and IVA Services. |
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